Refund policy

Last updated: 25/10/2026

At Uporic, we want you to be satisfied with your purchase. This policy explains when you may request a return, refund, replacement or repair, and how we handle damaged, faulty, incorrect or delayed orders.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

1. Change-of-Mind Returns

We accept change-of-mind return requests within 14 days of delivery, provided the item meets the eligibility requirements in this policy.

To request a change-of-mind return, please contact us at info@uporic.com.au within 14 days of receiving your order.

Returns must be approved by us before they are sent back. Please do not return an item unless we have confirmed that a return is required and provided return instructions. Items returned without prior approval may not be accepted.

Change-of-mind returns may be subject to return postage and a restocking or handling fee. Any applicable fee will be confirmed before we approve the return.

Where we provide a prepaid return label, any applicable return postage or handling fee may be deducted from your refund. Where you arrange return postage yourself, the cost of return postage may be your responsibility, unless we advise otherwise.

2. Eligibility for Change-of-Mind Returns

To be eligible for a change-of-mind return, items must be:

• Unused and in their original condition
• Returned in their original packaging, where possible
• Accompanied by proof of purchase
• Requested within 14 days of delivery

The following are generally not eligible for change-of-mind returns:

• Health and safety products, including certain PPE items, once packaging has been opened
• Personalised, custom-made or made-to-order items
• Perishable or time-sensitive items
• Gift cards
• Bulk, pallet or wholesale orders
• Items marked as final sale or non-returnable at the time of purchase

This does not affect your rights under Australian Consumer Law.

3. How to Request a Return or Report an Issue

To request a return, report a damaged or faulty item, or ask about a refund, please email info@uporic.com.au with:

• Your order number
• A description of the issue
• The quantity of items or parts affected
• Clear photographs or a short video showing the fault, damage, missing part or incorrect item
• Photographs of the packaging, accessories or instruction manual, where relevant

Please provide clear, good-quality photographs or video. Blurred, cropped or thumbnail images may not be sufficient for us to assess your request.

If your request is approved and a return is required, we will provide instructions on how to return the item. Please do not send an item back unless we have asked you to do so.

If you return an item without approval, or send it to the wrong address, we may not be able to identify, retrieve or refund the item.

4. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty, missing parts or incorrect, contact us at info@uporic.com.au as soon as possible, and in any event within a reasonable period after delivery.

Please do not dispose of the item, its packaging, accessories or instruction manual until your request has been assessed and resolved. We may need additional information or ask you to return the item for inspection.

This does not limit your rights under Australian Consumer Law.

Depending on the issue, we may offer:

• A replacement product
• A replacement part
• Repair guidance
• An alternative product
• Store credit
• A partial or full refund

Replacement parts are subject to availability. Where a part is unavailable within a reasonable period, we will discuss an alternative resolution with you in accordance with Australian Consumer Law.

5. Warranty and Consumer Guarantees

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Some products may also include a manufacturer’s warranty. The duration and terms of any manufacturer’s warranty will be as stated on the product listing, packaging or manufacturer documentation.

Warranty rights do not cover damage caused by:

• Normal wear and tear
• Misuse, abuse or abnormal use
• Improper assembly or modification
• Inadequate maintenance or care
• Accidental damage
• Damage to external packaging only

except where required by Australian Consumer Law.

6. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or you believe it has been lost or delayed, please contact us at info@uporic.com.au within 10 business days of the expected delivery date.

Please include your order number and delivery address so we can investigate with the relevant delivery or fulfilment provider.

Delivery timeframes may be affected by factors outside our reasonable control, including carrier delays, weather events, natural disasters, public holidays or supply disruptions.

7. Incorrect Delivery Details and Unclaimed Orders

Please ensure that your delivery name, address, phone number and any delivery instructions are accurate before placing an order.

Where an order is returned to sender because the delivery details were incorrect or incomplete, or because the parcel was unclaimed, the return may be treated as a change-of-mind return. Any applicable return postage, redelivery or handling costs may be deducted from the refund, subject to Australian Consumer Law.

8. Exchanges

If you would like to exchange an item, please contact us first. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order for the replacement product.

Exchanges are subject to product availability and the eligibility conditions in this policy.

9. Refunds

Once we receive and assess a returned item, or have sufficient information to assess your request, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase. We are unable to issue refunds to a different card, account or payment method.

Please allow several business days for your bank, card provider or payment platform to process the refund after it has been issued.

Where an order is returned to sender, any refund will be processed after the item has been received and assessed by us or our fulfilment partner.

Where Uporic cancels your order, refunds will be handled in accordance with the Order Acceptance and Cancellation provisions in our Terms and Conditions. No change-of-mind return or restocking fee applies to a cancellation initiated by Uporic.

10. Product Recalls

If a product you purchased is subject to a safety recall, we will contact you where we hold your contact details and provide information about the recall and any required action.

You can also check current product recalls through the Australian Competition and Consumer Commission’s Product Safety Australia website.

11. Contact Us

If you have any questions about returns, refunds, warranty claims or delivery issues, please contact us:

Email: info@uporic.com.au
Website: https://uporic.com.au