Privacy policy

Last updated: 25/10/2026

Welcome to uporic.com.au (“we”, “our” or “us”). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or interact with our website at https://uporic.com.au, contact us, or place an order through our website.

We are committed to protecting your privacy and complying with applicable Australian privacy laws, including the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information that you provide when you:

• Visit or use our website

• Contact us through forms, email or telephone

• Request information about our products or services

• Place an order or purchase a product through our website

• Request support with an order, delivery, return, refund or warranty claim

• Subscribe to updates or marketing communications, where available

• Participate in surveys, promotions or feedback activities

The personal information we may collect includes:

• Name

• Email address

• Phone number

• Delivery address and billing address

• Order details, including products purchased, order date and order number

• Payment confirmation information

• Communications you send us, including messages about orders, returns, refunds, warranties or complaints

• Any other information you choose to provide

We do not usually collect full credit-card or bank-account details through our website. Payment information is generally collected and processed by our payment providers. If payment information is collected, it is handled securely and only for the purpose of processing your transaction.

We may also collect non-personal information automatically, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited on our website

• Referring website

• Date and time of website visits

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests

• Provide products, services and information you request

• Process, fulfil, deliver and track orders

• Send order confirmations, delivery updates and important service communications

• Handle returns, replacements, refunds, warranty claims and customer-service enquiries

• Communicate with you about products, services, updates or marketing communications, where you have consented or where permitted by law

• Improve our website, products, services and user experience

• Prevent fraud, verify transactions and maintain the security of our website

• Comply with legal, regulatory, tax, accounting and consumer-law obligations

• Resolve disputes and protect our legal rights

We will only use your personal information for purposes that are reasonably necessary for our business operations or otherwise permitted by law.

3. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your personal information to third parties where reasonably necessary to operate our business, provide products and services, or comply with legal obligations. These third parties may include:

• Payment processors and financial institutions, to process payments and prevent fraud

• Suppliers, warehouses, fulfilment providers and courier or delivery companies, to process, fulfil, deliver and track orders

• Delivery and logistics providers, to manage delivery, returns, replacements and warranty claims

• IT, website, hosting, email, marketing, analytics and customer-service providers who support our business

• Professional advisers, auditors, insurers or regulators, where reasonably necessary

• Law enforcement agencies, government bodies or other third parties, where required or authorised by law

For example, where necessary to fulfil an order, we may share your name, delivery address, telephone number, email address and order details with the relevant supplier, fulfilment partner or delivery provider.

We only share the personal information reasonably necessary for the relevant purpose. Any third parties we work with are required to protect your personal information.

4. Overseas Disclosure

Some of the third parties we use to operate our business, fulfil orders and provide website, payment, communication or customer-support services may be located outside Australia, or may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles that information in accordance with applicable Australian privacy laws and appropriate contractual or organisational safeguards.

5. Cookies and Website Analytics

Our website may use cookies, pixels, tags and similar technologies provided by us or third parties, including website analytics, advertising and email-marketing providers.

These technologies may be used to:

• Remember your preferences

• Analyse website traffic and user behaviour

• Improve website functionality, performance and user experience

• Measure the effectiveness of marketing campaigns

• Deliver relevant advertising on our website or other websites

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include physical, electronic and managerial safeguards, including access controls, secure storage and restricted access to personal information where appropriate.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer support

• Handle returns, refunds, replacements and warranty claims

• Meet legal, accounting, tax and record-keeping obligations

• Resolve disputes and protect our legal rights

• Maintain the security and operation of our website

Order and customer information may be retained for the period required by Australian consumer, tax and record-keeping laws.

Where personal information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it.

8. Access, Correction and Complaints

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making corrections.

If you have a concern about how we handle your personal information, please contact us first. We take privacy complaints seriously and will respond within a reasonable time.

If you are not satisfied with our response, or if we do not respond within a reasonable period, you may complain to the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. These links are provided for convenience only and do not mean that we endorse or approve those websites.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated date.

By continuing to use our website after changes are made, you agree to the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Website: https://uporic.com.au
Email: info@uporic.com.au
Phone: 0451 989 753